Journey type
Family / individual health
Health quote journey
The health journey should move from members, ages, city, and plan fit into quote comparison, PED-aware review, verification, and proposal steps without forcing contact too early.
Journey type
Family / individual health
Quote focus
Members, city, cover amount
Current state
Quote request ready
Shared journey backbone
risk
Collect the minimum inputs needed to classify the journey.
quote
Show available, partial, and unavailable insurer responses.
verification
Capture mobile/email and complete OTP only when proceeding.
proposal
Turn the selected quote into a proposal-ready record.
payment
Support direct payment and agent-generated payment-link flows.
Journey snapshot
Canonical draft
{
"product": "health",
"roleMode": "customer",
"currentState": "quote_requested",
"values": {
"health.members": "self",
"health.coverAmount": "500000",
"health.city": "",
"health.preExistingCondition": "no",
"contact.mobile": "",
"contact.email": "",
"proposal.proposerName": "",
"proposal.dateOfBirth": "",
"proposal.medicalDeclaration": "",
"payment.mode": "direct_customer_payment",
"payment.channel": "whatsapp"
}
}Product highlights
Choose self, spouse, children, parents, or senior members before quote comparison begins.
PED, room rent, co-pay, waiting periods, and network hospital fit belong in the review path.
Quotes and plan-fit guidance should come before OTP and proposal submission.
Lead capture foundation
The first reusable quote engine still respects the value-first rule. This form becomes relevant when the user wants to continue the journey.
Quote starter
Begin with the people you want to cover and the kind of health plan you want to compare.