Escalation path
Final approved content should list support, grievance officer, escalation, and regulator guidance where applicable.
Compliance
Grievance redressal draft for escalation channels, response timelines, and compliance contact details.
Final approved content should list support, grievance officer, escalation, and regulator guidance where applicable.
Response commitments should be approved by the compliance team before publication.
Support and grievance workflows should keep audit trails in the operational platform.